Home / Return Policy

In Plain English: Your satisfaction is our number one priority. That's the main reason we are in this business, to delight our customers with quality products they can't find anywhere else. We have created a fair and reasonable return policy that prevents abuse from a few shoppers that could make our products more expensive to our other customers who actually enjoy our products.

You agree to all conditions of the return policy when you purchase from this site. 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Trial Orders and/or promotions are final sale and cannot be refunded.


Refunds (if applicable)
Once your return is received and inspected (you must pay for return shipping that contains a tracking number), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@drinkneu.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@drinkneu.com and send your item to: 47 Iron Horse Lane Walnut Creek California US 94597.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 47 Iron Horse Lane Walnut Creek California US 94597

You will be responsible for paying for your own shipping costs for returning your item and must contain a tracking number. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.